Return Policy

Return Shipping Address:

ELEONORA FERRAGATTA
PO BOX 31
Pomfret Center, CT 06259

 

RETURN POLICY:

We gladly accept exchanges and returns for sizing issues. Since all of our items are handcrafted and made to order, there may be variations between or even within an order. If you have a sizing issue, please don't hesitate to contact us for an exchange **Please choose the correct size by referring to our SIZING CHARTS.** Customers are responsible for return shipping costs as well a 2.9 % + .30 $ handling fee. Returns must be received within 30 days for US orders and 60 days for international. If there is an issue with your order we will be happy to work with you to come to a solution. 

We respectfully request that customers with exchanges contact us within 7 days of receiving their order. When contacting us with an issue, please be sure to include photos for our reference. If you have an exchange request due to sizing, please let us know what size you would like to exchange for. If you need help with your return/exchange, please click the 'Message Us' button at the bottom of the screen, or email artworkbynora@att.net.  We are here to help!

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed.

Lastly, we have the right to refuse service and deny returns on a case by case basis. 

We appreciate your attention to all the details and information on this page. 

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